Privacy Policy
How TracePoint Systems collects, uses, and protects your information
Last updated: October 20, 2026
TracePoint Systems ("TracePoint," "we," "us," or "our") is a test and measurement equipment distributor and manufacturer representative located at 661 Wald, Irvine, CA 92618. This Privacy Policy explains how we collect, use, share, and protect information when you visit tracepointsys.com (the "Site"), request a quote, or do business with us.
Information we collect
Information you provide. When you contact us, request a quote, register for a webinar, or place an order, we may collect your name, company, job title, email address, phone number, mailing or shipping address, and the details of your inquiry, including equipment models, options, and quantities.
Business records. If you become a customer or supplier, we keep the records needed to fulfill orders and services, such as quotes, purchase orders, invoices, shipping details, calibration and repair records, and trade-in or asset disposition documentation.
Information collected automatically. Like most websites, our servers record standard technical data such as IP address, browser type, pages visited, referring page, and date and time of access. We may use cookies or similar technologies to keep the Site working properly and to understand how it is used.
We do not collect payment card details through this Site. Payment arrangements are handled directly with our team.
How we use information
- To respond to inquiries and prepare quotes
- To process and fulfill orders, repairs, calibrations, rentals, trade-ins, and asset disposition services
- To communicate about your orders, our products, promotions, trade shows, and webinars (you may opt out of marketing messages at any time)
- To operate, secure, maintain, and improve the Site
- To comply with legal, tax, accounting, and export-control obligations
How we share information
We do not sell your personal information. We share it only as needed to run our business:
- Manufacturers and service partners — for example, when a quote, order, repair, or calibration must be fulfilled by the equipment manufacturer or a partnered laboratory.
- Service providers — companies that host our website, send email on our behalf, process shipments, or provide similar services, under obligations to protect your information.
- Legal and safety — when required by law, subpoena, or government request, or to protect the rights, property, or safety of TracePoint, our customers, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
Cookies and analytics
The Site may use cookies and standard analytics tools to measure traffic and improve content. You can control cookies through your browser settings; disabling them may affect some Site features.
Data retention
We keep personal information only as long as needed for the purposes described above, including meeting legal, accounting, warranty, and record-keeping requirements, and then delete or anonymize it.
Security
We use reasonable administrative, technical, and physical safeguards to protect information in our care. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. See our Security page for more detail.
Your choices and rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing communications, by contacting us using the details below. We will verify your request and respond within the time required by applicable law.
California residents. California law may give you the right to know what personal information we collect and how we use and share it, to request deletion or correction, and to be free from discrimination for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. To exercise these rights, contact us as described below.
Children
The Site is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children.
Third-party links
The Site links to manufacturer websites and other third-party sites. Their privacy practices are their own, and we encourage you to review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Continued use of the Site after changes are posted means you accept the updated policy.
Contact us
TracePoint Systems
661 Wald
Irvine, CA 92618
Phone: 949-235-3120
Email: phil@tracepointsys.com